Suffering a hospitality injury at work is never ideal, and for many hospitality workers, it can be an uncomfortable and stressful experience. This is especially true for those who have just started a new job or are working on a temporary basis.
The hospitality industry is one of the most fast-paced and demanding sectors, requiring employees to multitask while catering to the needs of customers, clients, and management. With long shifts, busy environments, and the physical nature of the work, the risk of workplace injuries in hospitality is very high.
Common roles in the hospitality industry
From bustling hotel kitchens to crowded bars and busy restaurants, hospitality workers are exposed to various hazards that can lead to serious injuries. Despite this, many employees brush off their injuries as part of the job, unaware that they may have the right to claim compensation if their employer has failed to provide a safe working environment.
Hospitality is a broad sector encompassing a wide range of job roles, including but not limited to:
- Waitstaff
- Bartenders
- Nightclub and Security Staff
- Chefs
- Housekeepers
- Restaurant Managers
- Kitchen Porters
- Entertainment Staff
What is a hospitality injury claim?
A hospitality injury claim is a legal process that allows employees who have suffered an injury at work to seek compensation. If an injury occurs due to unsafe working conditions, employer negligence, or inadequate safety measures, the injured party may have grounds to file a claim. The compensation awarded can help cover medical expenses, loss of earnings, and other related costs.
It is important to understand your rights as a hospitality worker and take action when workplace safety is compromised.
What are the most common injuries in the hospitality industry?
Different job roles within the hospitality sector expose workers to different risks. However, some of the most common injuries reported in hospitality workplaces include:
- Slips, Trips, and Falls – Spilled drinks, greasy floors, or poorly maintained flooring can lead to falls, causing fractures, sprains, or head injuries.
- Burns and Scalds – Hot oil, steam, and open flames in kitchens create a risk of severe burns.
- Cuts and Lacerations – Sharp kitchen knives, broken glass, and exposed metal edges are common hazards.
- Repetitive Strain Injuries – Carrying heavy trays, lifting stock, or prolonged standing can lead to chronic pain and musculoskeletal issues.
- Manual Handling Injuries – Lifting heavy objects, such as kegs, stock, or cleaning equipment, without proper training can result in back and shoulder injuries.
- Assault or Violence – Security personnel and bar staff, in particular, may face aggressive customers, leading to physical injuries.
No employee should accept injury as an unavoidable part of their job. If an accident occurs due to employer negligence, you may be entitled to claim compensation.
What are my rights as a hospitality worker?
Many assume temporary, part-time, or agency staff have fewer rights than full-time employees, but this is a misconception. Under The Health and Safety at Work Act 1974, all employees are entitled to a safe working environment.
Employers in the hospitality sector must conduct risk assessments, provide appropriate safety equipment, maintain work areas, train staff in health and safety, and signpost hazards. Failure to meet these obligations can make them liable for workplace injuries.
Can I make a hospitality injury claim?
If you’ve sustained a hospitality injury at work due to unsafe conditions, lack of training, or employer negligence, you may be eligible to file a claim. Compensation can help cover lost wages, medical bills, rehabilitation costs, and any ongoing financial losses resulting from your injury.
Many employees are hesitant to pursue a hospitality injury claim for fear of repercussions from their employer. However, employment laws protect workers from unfair treatment, meaning your employer cannot legally dismiss or penalise you for making a legitimate claim.
Start your hospitality injury claim with Stonehewer Moss
Stonehewer Moss specialise in personal injury claims and provide expert legal guidance for hospitality workers. With over 20 years of experience, our team understands the unique challenges of the hospitality industry and are committed to securing the best possible outcome for clients.
We offer a no-win, no-fee service, ensuring you only pay if your hospitality injury claim is successful. Our client-focused approach means you receive clear and honest advice at every stage of the process. If you’ve been injured at work due to negligence, contact Stonehewer Moss today to discuss your claim with a specialist solicitor.
Talk to our claims solicitor
Call us on freephone 0800 434 6544 or 01606 87 22 00
Email us at info@stonehewermoss.co.uk
